Skip to main content

Issue: Error - Your phone number is not valid or it has already been used

Dan
  • Updated

If you’ve encountered the error message "Your phone number is not valid or has already been used" while signing into the EVCS mobile app, it’s likely because the phone number you’re using is already associated with an account created under a different email address.

Here’s how to resolve the issue and regain access to your account:

Step 1: Uninstall and Reinstall the EVCS App

In order to exit the phone number verification step:

  1. Uninstall the EVCS app from your device.

  2. Reinstall the app from the App Store or Google Play Store.

Step 2: Verify and Sign In with the Correct Email Address

Determine the correct email address you originally used to sign in by following the steps in our article: Issue: If you cannot sign in to your account

Step 3: Contact EVCS Support for Assistance

If the steps above don’t resolve the issue:

  1. Reach out to EVCS Customer Support.

  2. Provide your phone number to help locate and verify your account.

Why It’s Important to Use the Correct Account

Using the account linked to your original email address ensures you retain access to:

  • Active subscriptions and charging allowances.

  • Payment and charging history.