If you're having trouble stopping a charging session, try these steps based on the source of the issue.
EVCS App Troubleshooting
- Stop the charging session via the EVCS app: Before attempting to unplug the vehicle, try to stop the charging session directly from the app.
- Restart the app: Close the EVCS app completely, reopen it, and then attempt to stop the charging session again.
Charging Station Options
- Use the charger’s “Stop” button: Some EVCS chargers have a dedicated "Stop" button on the unit itself (Note: Do not confuse this with the "Emergency Stop" button, which should only be used in emergency situations).
- Tap the EVCS RFID card (for corporate customers): If you started the session with an EVCS RFID card, tapping the same card onto the reader will stop the charge.
Vehicle & EV Charging Menu Options
- Stop the session from the vehicle: Many vehicles offer the option to stop a charging session directly from the vehicle’s screen. Check your owner's manual for instructions on how to use this feature.
- Adjust the vehicle’s charging settings: Manually change your EV’s maximum charging capacity to a percentage lower than the current charge level. This can prompt the vehicle to stop charging.
Contact EVCS Support
Still having trouble? If none of the above methods work, please contact EVCS Support at 1-866-300-EVCS (3827) for further assistance. We're here to help!