If you're having trouble stopping a charging session, try these steps based on the source of the issue.
EVCS App Troubleshooting
- Stop the charging session via the EVCS app: Before attempting to unplug the vehicle, try to stop the charging session directly from the app.
- Restart the app: Close the EVCS app completely, reopen it, and then attempt to stop the charging session again.
Charging Station Options
- Use the charger’s “Stop” button: Some EVCS chargers have a dedicated "Stop" button on the unit itself (Note: Do not confuse this with the "Emergency Stop" button, which should only be used in emergency situations).
- Swipe or tap the credit card reader again: Charging sessions that are initiated via an onboard credit card reader may "lock" the charging session after it has started to ensure others cannot improperly stop the charging session. You may need to re-scan your credit card to unlock the station which will allow you to stop the session.
- Tap the EVCS RFID card (for corporate customers): If you started the session with an EVCS RFID card, tapping the same card onto the reader will stop the charge.
QR Code / Web App Sessions
- Sessions that were initiated by scanning the QR code on the front of the station and navigating to the EVCS web app (not the mobile app) will have a stop button on the charging webpage.
Vehicle & EV Charging Menu Options
- Stop the session from the vehicle: Many vehicles offer the option to stop a charging session directly from the vehicle’s screen. Check your owner's manual for instructions on how to use this feature.
- Adjust the vehicle’s charging settings: Manually change your EV’s maximum charging capacity to a percentage lower than the current charge level. This can prompt the vehicle to stop charging.
Contact EVCS Support
Still having trouble? If none of the above methods work, please contact EVCS Support at 1-866-300-EVCS (3827) for further assistance. We're here to help!