1. EVCS
  2. Getting Started
  3. Create an Account

How Do I Use the EVCS App?

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The EVCS app is designed to simplify your charging experience by providing easy access to charging station information, managing your account, and handling payments. Follow these steps to get the most out of the EVCS app.

In this Guide

Download and Set Up

Download and Open the EVCS App

To create an EVCS account, you'll first need to download the EVCS app. For detailed instructions on downloading and installing the app, please see the Create an EVCS account article.

Finding charging stations

Open the App

Launch the EVCS app on your smartphone.

Use the Map

Navigate to the Stations tab on the bottom navigation bar. View nearby charging stations displayed on the map. Zoom in and click on a pin to view site-specific details such as:

  • Site name
  • Address / Directions
  • Stations details
  • Station ID
  • Maximum kWh
  • Connector types
  • Current status

Search and Filter

Use the search bar to find a specific station by name or address. You can also filter results by:

  • Connector type
  • Minimum power level (kW)

Location Features

  • Show your location: Click this button in the lower-right corner to zoom in to your specific location. Note that location permissions must be enabled for the EVCS app on your mobile device.
  • List View: See a list of locations near the area of the map you're zoomed in on. Click Map to navigate back to the map view.

Starting a charging session

Initiate Charging

  • From the map: Choose a charging station from the map or search results. Tap Start Charging to enter the station details. Follow the on-screen instructions.
  • From the navigation bar: Select the Charge button at the bottom of the screen. Enter the station ID. Follow the on-screen instructions

Monitor Charging

You can track the progress of your charging session from the app’s charging screen.

For detailed instructions, please refer to our Start a charging session article. For station-specific instructions see our How to Charge page.

Managing your account

To view and manage your account, navigate to the Profile tab.

Profile overview

  • See your current subscription plan and kWh usage for the current billing cycle.
  • Manage Subscription: Review your current plan details and change or cancel your plan if needed.
  • Charging history: View past charging sessions and payment details.

Account

  • Account Details: Update your name, email, password, or phone number.
  • Vehicle Information: Update your vehicle make and model, as well as your zip code.
  • Plans: Choose from available plan options to upgrade or downgrade your plan.
  • Payment Methods: Add, edit or remove your payment methods.
  • Payment History: Review your previous charges and subscription invoices.
  • Wallet: View your wallet balance.
  • Notifications: Adjust marketing communications.

Privacy

Support

  • Chat with Support: Get answers to common questions with our 24/7 automated agent, or connect with a live agent Mon-Fri from 10am-7pm pacific.
  • Call Support: Call our toll-free number and connect with a member of our customer support team 24/7.
  • Help Center: Visit our help center for answers to common questions and to learn more about charging with EVCS.

Sign Out

Choose this option to log out of the EVCS app.

Additional features and FAQs

Find charging cost information

Charging costs vary by station and are displayed in the app. Check the Location Detail by tapping a charging location map pin for up-to-date pricing.

In-app notifications

EVCS sends in-app push notifications with updates on your charging status.

For more information or to download the EVCS app, visit our EVCS App Page.

Frequently Asked Questions

How do I close the keyboard to get back to the bottom navigation bar?

To close the keyboard and access the bottom navigation bar, tap the Return button on iOS. On Android, press the checkmark button to achieve the same result.

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