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Start a charging session

Agustin
  • Updated

You can start a charging session with EVCS using one of the following methods:

Using the EVCS app

1. Connect plug to car

Make sure that the car is turned off before proceeding.

Select the correct charging plug for your vehicle and firmly plug it into the charging port.

2. Activation

Authorize the charging session using one of four options:

  • EVCS mobile app
  • EVCS web app
  • Credit card reader
  • RFID card reader

EVCS mobile app

Open the EVCS mobile app and tap the Charge tab at the bottom of the screen.

Scan the QR code on the station, or enter the Station ID manually (located just below the QR code sticker) then tap Next.

Tap Start Charging, then confirm that your vehicle has been plugged in and tap Yes, Start Charging.

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3. Charging

Your charging session will begin shortly. Please note that some station models may require you to press the Start button on the front of the machine in order to begin the session. If this is the case, the Start button will flash regularly.

You can monitor the charging progress from the charging screen.

Users with an active subscription plan will have their kWh applied toward their weekly or monthly plan allowance. Any overages will be billed at the standard overage rate for their plan.

Pay As You Go customers will be billed at the price per kWh listed for that station.

4. Ending the session

Once your session has completed, press the End Charging Session button in the EVCS app to end the session.

Once the session has finished, you will see a summary of your charging session receipt. This receipt is also available after-the-fact in the EVCS app by clicking Profile > Charging History and clicking on the line item in question.

Using the station QR code + your camera app

  1. Open your mobile device's camera app and point the camera at the QR code. Make sure to hold the camera steady for 2-3 seconds for the web link to appear on-screen.
  2. Tap the link to be directed to the EVCS web app.
  3. Review the station rate details then tap Next.
  4. Select your payment preference:
    • Credit Card
      • Fill out your card details.
      • Tap Submit when ready.
    • Apple Pay 
      • Tap Submit.
      • Confirm your payment when prompted.
  5. Enter your phone number to receive charging updates, then tap Next.
    • Confirm your phone number by tapping Next.
  6. Plug in your vehicle and tap Next.
    • Wait for the charging session to initialize.
  7. You can monitor charging progress from the charging screen.

Using the station card reader

  1. Tap, swipe or insert your credit card into the charging station card reader.
  2. Follow the on-screen instructions to charge your car.

Using an RFID card (commercial customers)

  • Tap your EVCS-provided RFID card on the "Tap card here" pad.
  • Follow the on-screen instructions to charge your car.

For station-specific charging instructions, visit our How to Charge page.