If you notice multiple entries (often a hold and a final charge) on your statement for one charging session, this is due to how banks process pre-authorization holds. This is temporary, and the extra hold charge will be removed.
Why You See Multiple Entries (The Pre-Authorization Hold)
When you begin a charging session, we place a temporary pre-authorization hold on your card to ensure funds are available.
The multiple entries you see are a result of this process, which typically involves two amounts:
- The Hold Amount: A temporary reservation of funds, usually $30 or $50.
- The Final Charge: The actual cost of your charging session (e.g., $6.88).
What Happens Next: Once the charging session is complete and the final amount is billed, your bank's system handles the release of the Hold Amount. Depending on your banking institution, this may appear as the hold dropping off, the hold being replaced by the final charge, or a small refund of the difference.
In every scenario, you are only billed for the final, actual cost of your charging session.
When to Expect the Hold to Drop
The process for releasing the held funds and adjusting your statement depends on your bank or card issuer.
- Most holds are removed within 2-3 business days.
- In some cases, it can take up to 5-10 business days for the transaction to fully settle.
Need More Help?
If the pre-authorization hold has not been removed after 10 business days, please contact your bank first for clarification. If the issue persists, contact our support team with the details and dates of the charges so we can assist you.