If the EVCS app is asking for payment to begin a charging session, even though you have an active subscription, it's due to one of the following reasons:
You're Logged into the Wrong Account (Most Common)
The most frequent cause is that you're logged into a duplicate account that is not linked to your active subscription plan.
Solution:
- Log Out of the EVCS app.
- Log In again using the exact same credentials (email/password, or Google/Facebook/Apple account) that you originally used to purchase the subscription plan.
For more details on regaining account access: I Cannot Sign In to My Account
You've Exhausted Your Monthly Allowance
You may have used up the total kilowatt-hours (kWh) included in your subscription plan for the current period.
Details:
- Once your monthly allowance is depleted, you will automatically be switched to the overage rate for your subscription.
- You'll be able to continue charging with a discounted Pay As You Go rate only available to subscribers.
- Your subscription allowance will fully reset on your next billing date.
Failed Payment or Subscription Suspension
Your most recent subscription payment may have failed, leading to a suspension of your subscription. In this case, the app will revert to standard Pay As You Go rates.
Solution:
- Go to your account settings in the app or on the website to update your payment method and resolve any outstanding balances. Your subscription will be reinstated immediately after the payment issue is resolved.