If you receive an email to reset your EVCS password but did not request it, your account may be subject to a security risk, or another user may have simply made a typo when entering their email address.
Do not click the password reset link in the email. Follow the steps below to secure your account.
Next Steps: Proactively Securing Your Account
Regardless of the reason you received the email, the best course of action is to immediately take steps to secure your account.
- Go Directly to the App/Website: Open the official EVCS app or go directly to the EVCS website login page. Do not use the link in the email.
- Change Your Password: Once logged in, immediately navigate to your Profile or Account Settings and change your password to a new, strong password. A strong password combines uppercase and lowercase letters, numbers, and symbols, and is not used on any other website.
- Check Account Activity: Review your recent charging history and payment methods to ensure no unauthorized activity has taken place.
Why You Received This Email (Potential Causes)
There are three primary reasons you may have received an unsolicited password reset email:
- Someone is Attempting to Access Your Account: An unauthorized party may be using automated tools to try and guess passwords or gain entry. When they enter your email address on the "Forgot Password" screen, the system sends the email to you.
- A Simple Typo: Another user attempting to reset their password may have accidentally entered your email address instead of their own.
- Phishing Attempt (Scam): The email itself may be fake, designed to trick you into clicking a malicious link that steals your credentials. By navigating to the EVCS app or website directly, you avoid this risk.
How to Protect Your Account Going Forward
To minimize future security risks:
- Always use a strong, unique password for your EVCS account.
- Keep your email and phone number up-to-date in your Account Settings.