The Account Not Found error appears when the wrong type of card is used at the station's RFID panel.
- Incorrect Card Use: The error occurs when a credit card is tapped on the RFID panel. These panels are not compatible with credit cards and are designed only for specific access cards.
- Unauthorized RFID Card: For commercial customers, this error occurs if the EVCS RFID card is not authorized for use at that specific charging station.
How to Resolve the Error
For Credit Card Users
- Use the dedicated credit card reader to swipe or insert your credit card. Do not tap your card on the RFID panel.
- Pay at a Level 2 station that does not have a card reader by scanning the station's QR code with your phone or by using the EVCS app. For a detailed guide, see our article on how to Start a charging session.
For Commercial RFID Card Users
- Verify that your EVCS RFID card is enabled for the station you are trying to use. If it is not, contact your account manager to have it authorized.
If you continue to experience issues, please contact the EVCS support team for assistance.