If you see an "Account Not Found" error when attempting to authenticate your payment at one of our charging stations, it means there’s an issue with the type of card being used at the RFID panel.
Here’s why this happens:
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Credit Card Users: This error can occur if you attempt to tap your credit card on the RFID panel. Our RFID panels are not compatible with credit cards. Instead, you should use the credit card reader by swiping your card or inserting it into the chip slot next to the RFID panel.
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Enterprise Customers with RFID Cards: If you're using an RFID card, this error may occur if your RFID card is not enabled for use at the specific station you're trying to use. RFID cards must be programmed for designated locations. Please ensure your card is authorized for that station before attempting to use it.
Next Steps:
- If you're a credit card user, simply swipe your card or insert it into the adjacent card reader slot.
- For Level 2 stations that are not equipped with a credit card reader slot, you will want to either scan the QR code with your mobile phone camera app, or download the EVCS mobile app and set up an account to pay.
- More details can be found in our article: Start a charging session
- If you're an enterprise customer using an RFID card, please verify that your card is enabled for the station you're at. If it’s not, contact your account manager to have it authorized for use at the desired locations.
If you continue to experience issues, please reach out to our support team for further assistance.